FAQ

Below are the Frequently Asked Questions related to MNP. The questions are prepared & arranged keeping in mind Mobile Subscriber’s queries regarding porting his/her Mobile Number to another Mobile Service provider

 

What is Mobile Number Portability?

Mobile Number Portability (MNP) is the service available for Mobile subscribers to switch to a new Mobile service provider, while retaining their existing Mobile number.

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How can one benefit from MNP?

Through MNP, you will be free to choose a new Mobile Service provider without having to change your Mobile number. There will be no more inconvenience of notifying friends and other acquaintances that you have changed your Mobile number.

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Who can port?

Mobile Number Portability (MNP) is the service available for Mobile subscribers to switch to a new Mobile service provider, while retaining their existing Mobile number.

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What is the pre-requisite for porting my number?

  • Your Mobile number will be eligible for porting if it is registered in your name.
  • You number has to be active for at least 60 days after the date of your SIM activation.
  • The No. should not be in Disconnected/Terminated status before porting request for the number is initiated.
  • You have to ensure that you don’t have any outstanding Balance or have existing contracts with your current Mobile Service provider before initiating an MNP request.
  • For post paid accounts, all related accounts of the number requested for porting should be paid before applying for MNP.

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Will I be required to change my SIM card after successfully porting to the new Mobile Service provider?

Due to the unique features offered by each Mobile Service provider, you will have to change the SIM card if you wish to port.

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Will there be any interruption of services during porting my number to another Mobile Service provider?

There may be a temporary suspension period of maximum 1 hour during which New Mobile Service provider will activate the new SIM and Existing Mobile Service provider will deactivate the old SIM.

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Will my contacts, address book etc. remain intact when I port?

The contacts are saved in the phone, yes, they will remain intact, however if they are saved in the SIM card, they will not remain intact as you will get a new SIM card from your new Mobile Service provider, therefore, it is advised to copy your contacts from SIM to the phone (if your phone has the option) before porting.  

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Will my Pre-paid balance be transferred too, with the new SIM?

For prepaid users, all existing credit will expire upon successful porting and not be carried to the new Mobile service provider.

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In what time frame will I able to port in to New Mobile Service provider?

The process will be completed in maximum of 4 working days for prepaid numbers and could take 7 to 14 days for postpaid numbers. 

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Can I decide the date and time at which my number is ported?

No, you cannot suggest a timeline about your porting date & time. Upon receiving the Number Porting Request, the new Mobile service provider will automatically send it for further processing. You will be informed once the porting validation process is completed & when your new SIM card is activated. 

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Will I be able to enjoy the same packages and services I have been enjoying with my existing Mobile Service provider after Porting?

Yes, you can. However, call charges and packages offered by the new Mobile service provider may differ from your current Mobile service provider. Moreover, Value Added Services may differ from your current Mobile service provider to another Mobile Service provider. You need to register yourself again with the Value Added Services, you want to subscribe, after successful porting to the new Mobile Service provider.

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I applied for MNP of my number, but my porting request is rejected, would my porting fee be refunded?

No, porting fee will not be refunded if your MNP request is rejected due to any outstanding balance or contract with the previous Mobile Service provider.

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How can I port to a new Mobile service provider?

  • You will have to go to the new Mobile service provider’s Service Centre or Authorized Dealer to request for number porting.
  • Next, you have to obtain the Name / Primary ID / SIM# information from your current Mobile Service provider’s SIM by sending text string ‘MNP’ to the designated SMS short-code ‘667’.
  • You need to complete the necessary documentation requirements through filling in the Port-in Authorization form with other details & the credentials obtained from the MNP- SMS Solution.
  • You need to bring Physical SIM card & Original NIC/CNIC/Passport (in case of foreign nationality) to the New Mobile Service provider for verification.
  • You need to submit a photocopy of the Original NIC/CNIC or a copy of the relevant pages (in case of passport) clearly stating the name and passport number to the New Mobile Service provider.
  • Upon completion of all documentation requirements you will be issued a SIM of the new Mobile service provider.

For Business/ Corporate Account Holders:

All Business/Corporate accounts have to obtain the Name / Primary ID / SIM# information from their existing Mobile Service provider’s SIM by sending text string ‘MNP’ to the designated SMS short-code ‘667’.

Corporate Account Holders will submit an authorization letter addressing the current Mobile Service provider & containing account holders name, CNIC /NIC/ Passport Number, Billing Info, New Mobile Service provider’s authorized contact and subscriber’s authorized contact person.

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The number is not in my name & I want to apply for porting?

You will have to either get the number registered in your name before applying for porting or you will have to apply with the same Name & CNIC No. under which your number is registered with the existing Mobile Service provider.

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What is the financial settlement procedure for porting out a Mobile Number?

For Pre Paid subscribers: 

Un-used prepaid balance of the ported-out number will not be refunded / adjusted after no. is ported to new Mobile Service provider.

For Post Paid subscribers:

You must settle any outstanding amount ** before initiating porting request, as well as security deposit (in case, the security deposit was waived off by the existing Mobile service provider) with the existing Mobile service provider.

**Cash, pay order, demand draft, credit card or personal cheque could be accepted by the existing Mobile service provider as payment instruments.

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Can I port my number to a postpaid package if I am availing a prepaid package?

Yes, both prepaid and postpaid customers can request for porting to either a prepaid or postpaid package plan with the new Mobile service provider.

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What if I have other/related mobile numbers with the current Mobile service provider under my Name?

Outstanding balance against all the related numbers (incase of postpaid) have to be paid before making a request of the principal number.

Note: If a customer fails to inform the new Mobile service provider of this during the porting request, the porting request will be rejected.

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I am a businessman and have to travel in & out of the country most of the time, what would be the impact on International Roaming facility activated on my existing SIM?

As soon as your Number Porting Request is received at the existing Mobile service provider, the IR facility will be immediately deactivated on your existing SIM.

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Can I withdraw/cancel my porting application after I have submitted it? Will I get a refund?

Yes‚ you can withdraw your port request anytime, before your number has been terminated from your existing network‚ by submitting a signed request to the new Mobile Service provider along with your CNIC copy. However, porting fee would not be refundable due to application processing & SIM issuance charges.

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Can I port a previously ported number?

Yes‚ you can further port your Mobile Number to another New Mobile Service provider after the expiry of the 60 Days. In such case, you just have to repeat the process of MNP application.

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Will I be able to transfer the ownership of my ported number to anyone?

No‚ according to PTA regulations, ownership of a ported number cannot be transferred.

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I have a contract with my existing Mobile Service provider, what should I do?

You can continue with your existing Mobile service provider until your contract expires & then request to port out. However, all premature contractual obligations could be settled with your existing Mobile service provider in order to port out smoothly.

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